The purpose of the Homeless Advisory Service is to provide information to primary and secondary homeless people that will assist them to seek their own accommodation. Every effort is made by the Homeless Advisory Service to assist homeless people to link with crisis accommodation services.
The Advisory Service also takes calls from people who have shelter but do not have their own tenancy or lodgings. In these cases the Homeless Advisory Service encourages clients to obtain bond assistance and to seek private rental accommodation. Clients are given information about public and community rental housing through the Department of Housing and how they can apply for priority assistance.
Advisory service hours
Monday to Friday, 8am to 5pm: 1800 065 892 (free call in metro areas and country)
After Hours: Crisis Care Line (08) 9223 1111 or 1800 199 008 (free call STD and country)
TTY: (08) 9325 1232 (Telephone Interpreter Service)
The Advisory Service operates in conjunction with the Crisis Care Line.