INDEX
Subject Section Policy/Guideline
Number
A
Abandoned Properties Tenancy
Management 9.2
Aboriginal and Torres Strait Islanders
– children (access to) Allocations, Cultural
Services 3.16, 1.3
– community accommodation Eligibility 15 to
15.2
– cultural See Cultural Services
Policy
– extended family Cultural Services 1 to 1.5, 6
to 6.3, 10 to 13.1
– proof of identity Eligibility 21 to
21.1
– customer service Cultural Services
3
– succession of tenancy Tenancy Management 20 to
21.5
Cultural Services 7 to 7.1
– transfer Cultural Services 5 to
6.3
– Absence from Property Tenancy Management/Rent
to Income 14 to 14.1, 14
Absentee Tenant Minimum Rent Rent to income 12 to
12.7
Address
– change of for applicant Waiting List Management
10 to 10.3
– Forwarding for ex tenant Tenancy Management
24.1
Age
– Applicants Eligibility 16 to
17.3
– Home ownership Youth 6
– Seniors Eligibility 17 to
17.3
– Under 18 years of Age Eligibility 16.1 to
16.3
Youth 1 to 5
Additions Alterations to tenancy AND
Reimbursement
– Relocation transfer Tenancy Management 17 to
19.2
New Living/Tenant Relocation 10 to
10.1
Subject Section Policy/Guideline
Number
Allocations
– Access to children Allocations
3.16
– Advice re available property Allocations 6 to
6.7
– Apartment allocation Allocations 10 to
13
– Bedroom allocation Allocations 3 to
3.20
– Decline of Allocations 8 to
9.5
Allocations 10.1
Priority 10 to 12.1
– Deferment of Allocations 9.5,
10.1
– Disability Disability 10 to
11.4
– Priority allocation Priority 7 to
12.1
– Property subject to Maintenance/Redevelopment
Allocations 6.8, 6.9
– ‘Sleep out’ Allocations
3.19
– Special needs Allocations 3.18,
3.20
– Valid offer Allocations 8 to
9.5
Priority 8 to 9.1
Anti Social Behaviour
– Further Assistance Tenancy Management
5.1
Eligibility 30.-30.3
Apartments
– allocation Allocations 10 to
10.1
– rental payment Rent-to-Income
2.1
Subject Section Policy/Guideline
Number
Applications
– Absence from WA Waiting List Management
11
– Changes during the waiting period Waiting List
Management 10 to 10.3
Priority Assistance 6.1 to 6.2
Interstate and overseas Transfer 10 to
10.1
– Joint Waiting List Management 4 to
4.2
– Listing dates
– Priority Priority Assistance 5 to
6.2
– Transfer Transfer 4
– Wait turn Waiting List Management 2 to
2.5
– Location of choice Allocations
8
– Past turn for assistance Waiting List Management
8 to 8.2
– Reinstatement of Waiting List Management 7 to
7.2
– Status – wait turn and priority Waiting
List Management 13 to 13.3
– Transfer of Waiting List Management 5 to
5.2
– Withdrawn Waiting List Management 6 to 6.3,
9
Appeals See Homeswest Appeals Mechanism
Policy
Austudy/Abstudy Eligibility 2.4
– Loan Supplement Eligibility
2.4
Rent to Income 4 to 4.2
Assets
– Eligibility (cash) Eligibility
5.1
– Eligibility (property) Eligibility 13 to
15.2
– Rental payments Rent to Income 8 to
8.2
– Tenant (cash) Tenancy Management 35 to
38.1
Tenant (property) Tenancy Management 35 to
38.1
B
Backdating rental payments Rent to Income 17 to
20.2
Bankruptcy
– Applicants Eligibility Pages 24
– Tenants Tenancy Management 30
Subject Section Policy/Guideline
Number
Bedroom entitlement
– Access to children Allocations
3.16
– Applicants Eligibility 41 to
42
Tenants in Occupation Priority Assistance 21 to
21.1
Bond Accrual See Bond Accrual Policy
– Community Housing Property Bond Accrual
11
Breaches of Tenancy Tenancy Management 1 to 9.2, 24 to
25.3
C
Cash Assets
– Applicant Eligibility 5 to
5.1
Tenant Tenancy Management 34 to 38.1
Change of Circumstances
– Applicants Eligibility 42 to
42.1
– At allocation Allocations 9.3
– Tenant Tenancy Management 34 to
38.1
– Priority applicants Priority Assistance 6 to
6.2
Rental payments Rent to Income 17
Children
– Access to Allocations 3.16 to
3.17
– Age gender at allocation Allocations 3 to
3.20
– Age/gender for transfer Priority Assistance 21
to 21.1
– Apartment Allocations 10.1
– Child Support (Maintenance) payments
Eligibility 2.8
– Legal tenant, is one with children Domestic
Violence 10
Citizenship/Residency Status for Eligibility
Eligibility 9 to 12.1
– Housing Access Loan Housing Access Loan 10 to
10.6
Co applicants Eligibility 41.1
Compensible Income (disabled Applicants) Eligibility
2
Complaints, investigation of Tenancy Management 26 to
26.1
Subject Section Policy/Guideline
Number
Confidentiality See Privacy, Confidentiality and Duty
of Care Policy
Cooling Policy See – Climate Control
Policy
Cross Transfer Transfer 13 to 15
Cultural Needs See Cultural Services
Policy
D
Damage to Property
-See Tenant Liability, Maintenance
Policy)
– Domestic violence Domestic Violence
12
– Report to Homeswest Tenancy Management 8 to
9
– Police report Tenancy Management
9
Responsibility for Tenancy Management
Preamble
Debt Discount Scheme
Debt Recovery and Debt Discount Scheme Debt
Recovery/Debt Discount Scheme 13 to 20.1
Debt to Homeswest
– Applicants (wait turn and priority) Eligibility
24 to 31.3
– Domestic violence
– People required to prove Eligibility 40 to
40.2
– Tenant in occupation Tenancy Management 27 to
29
- Statute Barred Debt Eligibility/Debt Recovery 30,
7
Debt Recovery 3 to 10
– Transfer Transfer 1.1
Decline of Offer of Accommodation
– Priority Priority Assistance 9 to
12.1
– Housing Access Loan Housing Access Loan 3 to
4
Wait turn Allocations 8 to 9.5
Deeming Eligibility 2.6
Deferral of offer of Accommodation
– Apartment Allocations 10 to
10.3
– General Allocations 9.5
– Previous tenancy history Allocations
5
Real Estate Lease Allocations 9.4
Subject Section Policy/Guideline
Number
Disability Allowance Disabilities 4 to
4.4
Disability Policy See Disability
Policy
Discretionary Decisions See Discretionary Decision
Making Policy
Domestic Violence See Domestic Violence
Policy
E
Eligibility
– Age Eligibility 16 to 17.3
– Cash assets Eligibility 5 to
5.1
– Citizenship/Residency Eligibility 9 to
12..1
Housing Access Loan 10 to 10.7
– Debt to Homeswest Eligibility 24 to
31.3
– Disability Disability 4
– Domestic Violence Domestic Violence
1
– Emergency Housing Emergency Housing 1 to
1.2
– General criteria Eligibility 35 to
43.1
– Income Eligibility 1 to 8.2
– Interstate/Overseas applicants Eligibility 10
to 10.1
– No Income Eligibility 7 to
7.1
– Priority Assistance Priority Assistance 1 to
1.2
– Property ownership Eligibility 13 to
14.1
– Proof of identity Eligibility 18 to
23.4
– Poor tenancy history Eligibility 30 to
30.3
– Tenants Tenancy Management 35 to
39.1
Emergency Housing See Emergency Housing
Policy
Ending a Tenancy Tenancy Management 24 to
25.3
– Account finalisation Debt Recovery 2 to
2.1
Entry to tenancy by Homeswest Tenancy Management
Preamble
Excess occupants in tenancy (overcrowding) Tenancy
Management 11 to 11.3
Extended Family Cultural Services 1 to 1.5, 9 to
12.1
Subject Section Policy/Guideline
Number
Exclusive Use of property
– Disability Disability 10 to
10.4
– ‘granny flat’ Cultural Services 10
to 10.4
Rent to Income 15 to 15.2
F
Fees
– amenities (heating) Heating
Policy
– transfer (costs) Transfer 9 to
9.1
Fraud Management See Fraud Management
Policy
F.R.E.S.H Program Allocations 7
Youth 3 to 3.3.6
Further Assistance from Homeswest
– bankruptcy Eligibility 24
– debt Eligibility 24 to 29.1
– Housing Access Loan Housing Access Loan 17 to
21
– Tenancy history Eligibility 30 to
30.2
G
“Good Tenant’ policy Tenancy Management 31
to 31.2
Government Funded Accommodation Eligibility 15 to
15.2
‘ Granny Flat’ Cultural Services 10 to
13.1
Rent to Income 15 to 15.2
H
Heating See - Climate Control Policy
Homeswest Responsibilities for tenancy Tenancy
Management Preamble
I
Income Confirmation Scheme Tenancy Management 39 to
39.6
Interpreters Allocations 7.16
Cultural Services 2 to 2.4
Subject Section Policy/Guideline
Number
Information provided to customers and others See
Privacy Confidentiality and Duty of Care Policy
Inspection of property
– Annual Tenancy Management
Preamble
– Notice given Tenancy Management
Preamble
– Transfer Transfer 10 to 10.1
Inter regional Priority Applicants Priority Assistance
14 to 16.2
Interviews Priority Assistance 4 to
4.2
Privacy, Confidentiality, Duty of Care 11 to
11.1
J
Jail Sentence (tenant) Tenancy Management 34 to
34.4
Joint Applicants Waiting List Management 4 to
4.2
Joint tenancy Eligibility (Joint and Several liability)
Eligibility -page 20, Preamble
Allocations 7.3 to 7.4
Tenancy Management 20 to 20.5
Domestic Violence 10
K
Keys returned Tenancy Management 24
L
Legislation governing Homeswest Privacy,
Confidentiality and Duty of Care 6 to 6.3
Listing date
– priority Priority Assistance 5 to
6.2
– wait turn Waiting List Management 2 to
2.5
– with debt (registered) Eligibility 25 to
25.2
Local Authorities Tenancy Management 12 to
12.3
Low Demand, area of Allocations 3.17
Lump Sum Compensation payment Rent to Income 13 to
13.3
Subject Section Policy/Guideline
Number
M
Mail
– applications lodged by Waiting List Management
2.1
– proof of identity documents Eligibility 19 to
19.2
– unclaimed or returned Waiting List Management
7.2
Migrants/ Asylum Seekers Eligibility 11 to
12.1
Motor Vehicles on Property Tenancy Management 10 to
10.1
N
Notification of available property Allocations 6 to
6.9
Nuisance to neighbours Tenancy Management
5.1
O
Other household members Eligibility 8 to
8.1
Rent to Income 5 to 5.4
P
Pets Tenancy Management 22
Pests Tenancy Management 23 to 23.2
Police report Tenancy Management 9
Pre Vacation Inspection Tenancy Management
24.2
Priority Assistance See Priority Assistance
Policy
Principle Place of Residence Eligibility 35 to
35.1
Privacy, Confidentiality and Duty of Care See Privacy
Confidentiality and Duty of Care Policy
Proof of Identity
– Aboriginal and Torres Strait Islanders
Eligibility 21 to 21.1
– Housing Access Loan Housing Access Loan
10.7
Subject Section Policy/Guideline
Number
Property ownership
– Applicants Eligibility 13 to
15.1
– Domestic Violence Domestic Violence
9
– Park Homes Eligibility 13.1
– Tenants Tenancy Management 35 to
39.1
Purchase of a tenancy Tenancy Management 32 to
32.2
Q
R
Registered Applications (with debt) Eligibility 25 to
25.2
Reinstated Applications Waiting List Management 7 to
7.2
Rental Payments
– Absentee Rent to Income 12 to
12.3
– Apartments Rent to income 2.1
– Backdating of Rent to Income 17 to
20.2
– Individual Property Market Rents See Individual
Property Rents Policy
– Other Household members Rent to Income 5 to
5.4
– Payment Options Allocations
7.9
– Relocation
– Rent to Income assessment See Rent to Income
Policy
– Sub letting Tenancy
Management 15.1
– Transfer Transfer 11 to 11.1
– Visitors Tenancy Management
11.1
‘Rolling’ Reviews
– Applicant Waiting List Management
2.5
– Tenant Tenancy Management
Preamble
S
Security Screens Domestic Violence 13
Security of Tenure Tenancy Management 1 to
1.1
Self employed
– Applicants Eligibility 2.9
– Tenants Rent to Income 10 to
10.3
Seniors
– Bedroom Allocation Allocations 3.2 to
3.3
Subject Section Policy/Guideline
Number
Singles
– allocation Allocations 3.1
– Applying for family accommodation Eligibility
42 to 42.1
‘Sleep Out’ Allocations
Allocations 3.19
Smoke Detectors Tenancy Management
6.2
Allocations 7.25
Stamp Duty See Individual Property Market
Rent
Strata Title Property Tenancy Management 13 to
13.1
Succession to Tenancy Tenancy Management 20 to
21.5
Cultural Services
Sub Letting of property Tenancy Management 15 to
15.1
Support Agencies and Refuges – including for men)
Domestic Violence page 7
T
Tenant Liability (See Maintenance
Policy)
Telephone Interpreter Service (TIS) Cultural Services
2.1
Telephone Service
– Toll Free Cultural Services 4 to
4.1
– TTY Cultural Services 4.1
Tenancy Agreement
– Parties not signing Eligibility 8 to
8.1
– Sign up Eligibility 7.1 to
7.25
– Under 18 Years Youth 16.2 to
16.3
Tenant Responsibilities Tenancy Management 1 to
9.2
Transfer
– Cross Transfer 13 to 15
– Eligibility (wait turn) Transfer
12
– General conditions Transfer 1 to
5.1
– Priority Priority 19 to 23.1
– Special Transfer 16 to 16.4
– Relocation See New Living/Tenant Relocation
Policy
– Vacating before allocation Priority 24 to
25.2
Domestic Violence 6
Subject Section Policy/Guideline
Number
U
Under occupancy Tenancy Management 35 to
39.1
Use of property Allocations 12 to
12.1
– Business Tenancy Management
12.2
– Additional Accommodation Cultural Services 1
to 1.5, 9 to 12.1
– Disability Disability 10 to
10.4
– Principle Place of Residence Eligibility 35 to
35.1
V
Vacation of property
– Bond accrual Bond Accrual 9 to
9.3
– Bankruptcy Tenancy Management 30 to
31
– Debt Tenancy Management 27 to
29
– Notice of intention to vacate Tenancy
Management 24 to 24.2
– Pre vacation inspection Tenancy Management
24.2
Valid Offer of Accommodation Allocations 8 to
9.5
– decline of Allocations 8 to
9.5
– Housing Access Loan Housing Access Loan 2 to
2.2
– Priority basis Priority Assistance 9 to
12.1
Visitors to property
– Behaviour of/responsibility Tenancy Management
4.1
– Rental Payments Tenancy Management 11 to
11.1
W
Water Consumption See Water Consumption
Policy
Withdrawn Application Waiting List Management 6 to
6.3
Working Allowance Rent to Income 11 to
11.9
X
Y
Youth See Youth Policy
YES Program Allocations 7.6
Youth 3 to 3.3
Z
Zone of Choice Allocations 8
