Rental Policy Manual - Contents
TABLE OF CONTENTS
DOCUMENT HISTORY
HOMESWEST CUSTOMER SERVICE CHARTER
RENTAL POLICY MANUAL
HOMESWEST’S RENTAL FUNCTION
ELIGIBILITY POLICY
ELIGIBILITY RELATING TO THE INCOME OF APPLICANTS
ELIGIBILITY RELATING TO CITIZENSHIP AND RESIDENCY STATUS
ELIGIBILITY RELATING TO PROPERTY OWNERSHIP AND OTHER RESIDENCES
ELIGIBILITY RELATING TO THE AGE OF APPLICANTS
ELIGIBILITY RELATING TO THE PROOF OF IDENTITY (POI) OF AN APPLICANT
ELIGIBILITY RELATING TO APPLICANTS WITH A DEBT TO HOMESWEST
ELIGIBILITY RELATING TO AN APPLICANT WITH A POOR TENANCY HISTORY WITH HOMESWEST – SUCH AS DEBT, ANTI SOCIAL BEHAVIOUR , POOR PROPERTY STANDARDS
ELIGIBILITY RELATING TO A BANKRUPT APPLICANT
ELIGIBILITY RELATING TO OTHER CRITERIA
WAITING LIST MANAGEMENT POLICY
ALLOCATIONS POLICY
APARTMENT ALLOCATION POLICY
TENANCY MANAGEMENT POLICY
TENANT ELIGIBILITY POLICY
RENT TO INCOME POLICY
INDIVIDUAL PROPERTY MARKET RENTS
TRANSFER POLICY
DEBT RECOVERY POLICY
DEBT DISCOUNT SCHEME POLICY
HOMESWEST APPEALS MECHANISM
CLIMATE CONTROL POLICY
PRIORITY ASSISTANCE POLICY
EMERGENCY HOUSING POLICY
DOMESTIC VIOLENCE POLICY
ABORIGINALITY AND CULTURAL DIVERSITY — LANGUAGE SERVICES
‘GRANNY FLAT’ AND ADDITIONAL ACCOMMODATION FOR EXTENDED FAMILY MEMBERS
HOUSING FOR PEOPLE WITH DISABILITIES
HIV/AIDS POLICY
WATER CONSUMPTION
BOND ACCRUAL POLICY
PRIVACY, CONFIDENTIALITY AND DUTY OF CARE POLICY
DISCRETIONARY DECISION MAKING POLICY
NEW LIVING PROGRAMMES – TENANT RELOCATION POLICY
FRAUD MANAGEMENT POLICY
YOUTH POLICY
REFURBISHMENT OF OCCUPIED PROPERTIES POLICY – (INCLUDING NEW LIVING, REDEVELOPMENT AND REFURBISHMENT PROGRAMS)
GOOD NEIGHBOUR POLICY AND ACCEPTABLE BEHAVIOUR AGREEMENT