Rental Policy Manual - Contents

• TABLE OF CONTENTS
• DOCUMENT HISTORY
• HOMESWEST CUSTOMER SERVICE CHARTER
• RENTAL POLICY MANUAL
• HOMESWEST’S RENTAL FUNCTION
• ELIGIBILITY POLICY
• ELIGIBILITY RELATING TO THE INCOME OF APPLICANTS
• ELIGIBILITY RELATING TO CITIZENSHIP AND RESIDENCY STATUS
• ELIGIBILITY RELATING TO PROPERTY OWNERSHIP AND OTHER RESIDENCES
• ELIGIBILITY RELATING TO THE AGE OF APPLICANTS
• ELIGIBILITY RELATING TO THE PROOF OF IDENTITY (POI) OF AN APPLICANT
• ELIGIBILITY RELATING TO APPLICANTS WITH A DEBT TO HOMESWEST
• ELIGIBILITY RELATING TO AN APPLICANT WITH A POOR TENANCY HISTORY WITH HOMESWEST – SUCH AS DEBT, ANTI SOCIAL BEHAVIOUR , POOR PROPERTY STANDARDS
• ELIGIBILITY RELATING TO A BANKRUPT APPLICANT
• ELIGIBILITY RELATING TO OTHER CRITERIA
• WAITING LIST MANAGEMENT POLICY
• ALLOCATIONS POLICY
• APARTMENT ALLOCATION POLICY
• TENANCY MANAGEMENT POLICY
• TENANT ELIGIBILITY POLICY
• RENT TO INCOME POLICY
• INDIVIDUAL PROPERTY MARKET RENTS
• TRANSFER POLICY
• DEBT RECOVERY POLICY
• DEBT DISCOUNT SCHEME POLICY
• HOMESWEST APPEALS MECHANISM
• CLIMATE CONTROL POLICY
• PRIORITY ASSISTANCE POLICY
• EMERGENCY HOUSING POLICY
• DOMESTIC VIOLENCE POLICY
• ABORIGINALITY AND CULTURAL DIVERSITY — LANGUAGE SERVICES
• ‘GRANNY FLAT’ AND ADDITIONAL ACCOMMODATION FOR EXTENDED FAMILY MEMBERS
• HOUSING FOR PEOPLE WITH DISABILITIES
• HIV/AIDS POLICY
• WATER CONSUMPTION
• BOND ACCRUAL POLICY
• PRIVACY, CONFIDENTIALITY AND DUTY OF CARE POLICY
• DISCRETIONARY DECISION MAKING POLICY
• NEW LIVING PROGRAMMES – TENANT RELOCATION POLICY
• FRAUD MANAGEMENT POLICY
• YOUTH POLICY
• REFURBISHMENT OF OCCUPIED PROPERTIES POLICY – (INCLUDING NEW LIVING, REDEVELOPMENT AND REFURBISHMENT PROGRAMS)
• GOOD NEIGHBOUR POLICY AND ACCEPTABLE BEHAVIOUR AGREEMENT