If you are experiencing difficulties maintaining your tenancy, the Supported Housing Assistance Program (SHAP) is a free service which can help.
The service is provided by non-government organisations.
Who is SHAP for?
SHAP is for tenants who have a history of homelessness, are having difficulty maintaining a tenancy or are facing possible eviction.
SHAP provides support in such areas as maintaining property standards, rent arrears or disruptive behaviour.
How does SHAP work?
SHAP is voluntary. You can ask to join the program or your Housing Services Officer (HSO) may suggest you participate to help you maintain your tenancy.
We will send the consent form and a referral form to the nominated Service Provider. The referral form will identify the issues being experienced in your tenancy which the Service Provider will help you resolve.
You will then have a meeting with the Service Provider and HSO to assess and discuss your needs, and determine if SHAP is appropriate for you.
If you are considered suitable and you are willing to continue to participate, the Service Provider will require you to sign an agreement form.
Once accepted, you and your Service Provider will meet regularly and work towards resolving the issues identified.
What type of support does SHAP provide?
By actively participating in SHAP you may benefit from the following:
- Home visits
- Assistance in resolving conflict or disputes
- Support with managing your finances and developing a budget
- Counselling
- Links with other support agencies in the community
- Advice on housekeeping or home management.
If you would like more information, please contact your Housing Services Officer.